The AI-powered bwCloud-OS Support Bot is available 24/7 to assist you with questions regarding the use of the bwCloud-OS state service.

It is intended for both end users and staff members of the bwCloud-OS Local Support teams at participating institutions.

Technologically, the bot is based on the AI toolbox developed by the Institute for Artificial Intelligence at the University of Mannheim (-→MaKi).

What kind of support does the Support Bot offer?

The Support Bot answers questions based on the information provided for bwCloud-OS.

This includes, in particular, content from the bwCloud-OS website, guides, documentation, and answers to frequently asked support questions.

Among other things, it can assist with the following topics:

• Accessing and logging in to bwCloud-OS
• Projects, permissions, and quotas
• Using the OpenStack interface
• Creating and managing virtual machines
• Networks, storage, and security groups
• Common error messages

Support responsibilities and contact options

The answers may include links to additional information and documentation. This allows you to quickly find content relevant to your question without having to search the website yourself.

Supplement to Personal Support

The support bot supplements the existing support services offered by bwCloud-OS. It provides end users with quick initial guidance. At the same time, the bot assists bwCloud-OS Local Support in handling frequently asked questions.

If the support bot cannot adequately answer a question or if an individual review is required, please contact your institution’s bwCloud-OS Local Support. The support bot does not automatically create a support ticket or forward the conversation to a support team on its own.

Beta Version!!!

The bwCloud-OS support bot is currently in beta. As a result, there may be occasional limitations, technical glitches, or interruptions in availability. Additionally, some responses may still be incomplete, misleading, or incorrect.

Please double-check any technically relevant information and recommended actions before making any changes to your resources. If the support bot is unavailable or cannot adequately answer your question, your institution’s bwCloud-OS Local Support team remains available to assist you.

Guidelines for Using the bwCloud-OS Support Bot (beta)

AI-Powered Communication

The bwCloud-OS Support Bot, currently in beta, is an automated, AI-powered information service. It assists end users and the bwCloud-OS Local Support team with general questions regarding the use of the bwCloud-OS state service. Its responses are generated automatically based on the information provided.

The support bot does not replace individual consultation with the appropriate bwCloud-OS Local Support team. Its responses are non-binding and may be incomplete, misleading, or incorrect. The system does not make decisions with legal or similar implications.

Permitted Use

Please do not enter any personal data, passwords, login credentials, confidential information, or third-party copyrighted content.

In particular, illegal, offensive, discriminatory, abusive, or otherwise harmful inputs are prohibited, as is the use of the generated content for such purposes. Furthermore, the support bot must not be used for automated decisions in sensitive or security-critical areas.

Responsibility for the Responses

The generated responses are not checked for accuracy, completeness, or potential legal violations before they are output. Users must therefore verify the provided information on their own. This applies in particular before making technically relevant changes to systems or resources. Users remain responsible for the further use of the generated content.

Technology and Data Processing

The support bot is based on a model of the GEMMA LLM from the University of Mannheim, operated at MaKi.

The system has been configured to answer questions about bwCloud-OS and draws on a specially provided knowledge base.

Input data is processed on servers located in Germany.

No personal profiling takes place. Inputs are not permanently stored and are not used to identify users.

Beta Version

The bwCloud-OS Support Bot is currently in a beta and learning phase. As a result, limitations, technical glitches, or temporary interruptions may occur. There is no guarantee of availability at all times or of complete and error-free answers to questions.

If a question cannot be adequately answered, please contact your institution’s bwCloud-OS Local Support.

Contact

Please direct any questions regarding incorrect answers, technical issues, or the use of the support bot to: koordinierungsstelle[a]bwcloud-os.de.